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Refund & Exchange Policy

Refund & Exchange Policy

Thanks for shopping at Homeschool Testing Services.

If you are not entirely satisfied with your purchase, we're here to help.

 

Refunds

The deadline for a refund is 15 calendar days before an On-Site, At-Home or Online Testing Event. If a customer requests a refund within the 15-calendar day time-frame, we will provide a refund for all but $25.00. The $25.00 refund fee will cover transaction fees, customer service and testing coordinator labor/processing time.

 

At-Home Requirements:

  • Your Testing Materials must be in the original packaging.
  • Your Testing Material Return needs to include the receipt or proof of purchase. (Printed Order Confirmation will suffice)

 

Exchanges

To be eligible for an exchange, you will be refunded and must purchase different method of testing. There are 3 methods of testing

  1. At-home
  2. On-site
  3. Online

 

There are deadlines for each of these methods. You must purchase within the deadline dates, each event has a different date and can be located on the website under the Event Details.

Return/exchange testing material

Sign in to your homeschooltestingservices.com account.
Go to my account. 
Select orders.
Check to make sure you have everything that was included in your order for return.
Return test materials using the return label included in your package. 


Return test material to:
Attn: HTS Return OR Attn: HTS Exchange
255 Air Tool Drive
Southern Pines, NC 28387
Item(s) must be in their original condition.